Administrator

Job Title: Administrator

Location: Dundee

Pay Rate: -14.02p/hr

Hours: Monday - Friday - 9am - 5pm
Please note, you may need to support shifts between 8:30am - 5:30 dependant on business needs.

Hybrid Working: Our work style is hybrid, meaning once you are fully trained you can work 3 days per week from home

Contract Type: Temporary - 12 months

Start Date: 27th October 2025

Lloyds are recruiting now for Customer Service roles supporting the UK''s largest Banking Group. As part of the IP&I team, this role is primarily administrative based but flex across other contact channels (e-mail and web chat) may be required.

A 6 -8 week training programme will teach you all you need to know about the wide range of products and services. This role carries out prescribed customer management activities and provides support to others by following existing procedures.

Your responsibilities will include:

• Ensuring administrative tasks are carried out in line with security processes, and flagging potentially non-compliant information
• Works to ensure customer expectations are met quickly and accurately
• Processing new requests, as well as dealing with more complex processes, and resolving customer problems
• Ensure information is stored on the in-house systems accurately and securely

About our client:

At our client''s organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you''ll find a supportive and inclusive environment where you can thrive.

Benefits:

• Flexible benefits to suit your lifestyle, such as discounted shopping
• Great access to shops and restaurants
• Close to public transport links
• First class support and training for all colleagues
• Opportunity for growth within the company
• Hybrid working approach (once initial onsite training has been completed)

Requirements:

• Experience in handling customer information
• Efficiency and able to work to tight deadlines
• Good level of IT capability
• Motivated to find out answers to customer problems, and suggest better ways of working
• Able to work quickly and accurately

At our client''s organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.