Administration Assistant

We are looking for organised and proactive part time Administration Assistants to join our Enhanced Access team in Segensworth. This is an excellent opportunity for experienced administrators who enjoy working in a busy healthcare environment and are passionate about delivering high-quality support services. As an Administrator, you will play a vital role in supporting the Enhanced Access team with a wide range of administrative duties. You will help ensure the safe and efficient delivery of services, maintain accurate records, support patients and healthcare professionals, and contribute to a positive and respectful working environment. Position 1 13 hours per week Monday and Friday, 9:00am 4:00pm Position 2 15 hours per week Tuesday, Wednesday and Thursday, 10:00am 2:00pm Key Responsibilities Provide comprehensive administrative support to the Enhanced Access team. Deliver accurate and efficient word processing services, including typing letters, reports, referrals and other clinical documentation. Ensure all administrative tasks are completed within agreed service levels and key performance indicators (KPIs). Answer incoming telephone calls and assist patients and healthcare professionals in a professional and courteous manner. Make outgoing calls to facilitate timely communication with patients. Support appointment booking, patient contact and referral chasing activities. Acknowledge patient complaints and assist with complaint resolution where required. Maintain ..... full job details .....