Admin Support

Admin Support Hourly rate: 16.77 per hour PAYELocation: London SE1Job Type: Full-time temp till December 2026We are seeking a Support Officer to join a dynamic team within the FRA Delivery Team. This role is crucial for enhancing customer liaison and satisfaction, continuous improvement, and effective delivery of services. The Support Officer will play a key role in supporting various programmes and ensuring effective communication with residents throughout the service delivery process.Day-to-day of the role:Provide back-office support to the Surveying and Voids Team.Support the delivery of various programmes and ensure effective resident liaison.Develop and maintain relationships with internal and external stakeholders to support our customers.Advise and support customers in resolving their queries and issues, ensuring proactive resolutions are identified.Update and maintain systems/records to ensure information/data is kept up to date and accurate.Follow health and safety policies and procedures to ensure safety in the workplace.Provide support to various teams within the service, dealing with routine enquiries in a professional manner.Manage enquiries and requests for service via telephone, computer, and other communication means.Support teams with preparing project programmes using Microsoft Project and Excel to track projects from inception to the end of the Defects Liability period.Ensure continuous communication with customers, keeping them updated on progress and ..... full job details .....