Admin and Customer Service Manager

PS Ltd is recruiting for an experienced Administration and Customer Service Manager to join a busy and growing business in Mansfield. Location: Mansfield Salary: 38,000 - 40,000 DOE Hours: Monday to Friday, 8:00am - 5:00pm Key Responsibilities Manage and develop the administration and customer service team Oversee workload planning, scheduling and resource allocation Ensure efficient processing of all new and existing work instructions Monitor KPIs, performance and service levels Manage customer complaints and escalations through to resolution Produce operational and performance reports for senior management Drive process improvements and operational efficiencies Support financial reporting, WIP management and cost control Build strong relationships with customers, clients and stakeholders Requirements Previous experience managing administration and/or customer service teams Strong leadership and people management skills Experience managing workloads, KPIs and service levels Excellent organisational and problem-solving abilities Confident handling customer complaints and escalations Strong IT skills, including Microsoft Office Customer-focused with a commitment to delivering high service standards To apply for the Admin and Customer Service Manager role, please do so online and a member of the team will be in ..... full job details .....