Account Manager (Travel Industry)

JOB DESCRIPTIONTo deliver or exceed individual and team sales targets in line with the sales and customer retention strategy/annual plans and increase the number of trips per school through recommendation and referrals.To follow the stipulated workflows/procedures on our CRM/Reservation systems with responsibility taken to ensure information is clear, accurate and up to date so that another team member can progress at any point in time.To be the main point of contact for a group of customers to ensure they receive sales and service excellence throughout the buying process anticipating their needs with relevant trip proposals which meet their needs (strong listening skills, product, customer and industry knowledge) working with Group Coordinators to ensure that there are excellent communications throughout their journey.To build longstanding partnering customer relationships through Equity''s brand values and excellent communication and interpersonal skills. This includes carrying out school visits, parent evenings and from time to time being our Representative overseas.To regularly review and track progress on margin guidelines, payment status, competitor information and collaborate with other teams within the business to develop or enhance Itineraries/product or improve our service levels and overall effectiveness.To ensure respectful, professional and collaborative working relationships across the business to challenge unacceptable behaviours or performance to continually ..... full job details .....