Account Manager

Our prestigious client based in Poole are looking for an experienced Account Manager to join their office-based Sales team. Account Manager Hours: 40 hours per week, 8-5pm Mon-Fri Location: Poole Salary: £31,500 What you will be doing as an Account Manager Proactively schedule and complete agreed volume of outbound customer calls per day. Respond to customer email enquiries within agreed timeframe. Making appointments for BDM ensuring that all open opportunities are completely up to date and recorded in CRM. Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. stock availability, delivery schedules, pricing etc). Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities. Ensuring that information inputs are accurate and up to date. Analyse each customers accounts to assess and identify opportunities to drive growth and profitability. Identify and sell existing or new whitespace products. Actively maintain positive client relationships through service delivery; anticipating needs and potential issues. Research and understand product availability, actively engaging with category management, fulfilment and operations teams. Keep track of NPS scores, seeking customer feedback as a means to identify areas for improvement. Research and stay up to date on industry trends relating to customer group, suggest product ranges that may be of interest. Management of ..... full job details .....