Account Manager

Debt Recovery Account Manager Location: Hatfield An excellent opportunity has arisen to join a Hatfield based business as an office-based Account Manager in Debt Collections. This is a leading business to business Debt Recovery firm that has seen steady and continuous growth in recent years. This growth has created the requirement for additional staff to fulfil the above role. An exciting time to join the company! Looking especially to hear from applicants with a debt collection background, or applicants who have held customer-facing roles within the utilities sector. Day-to-day of the role: Manage a portfolio of accounts, focusing on the recovery of debts related to utilities: gas or electricity supplies. Engage with businesses by phone call, letter, email, and SMS to pursue unpaid debts and discuss repayment options. Understand and address disputes, queries, or complaints to achieve optimal outcomes for clients. Maintain awareness and compliance with industry regulations and standards. Respond promptly to both debtor and client inquiries within agreed service standards. Negotiate payment plans or settlements that align with client interests. Maintain professional liaisons with clients, ensuring effective communication and relationship management. Required Skills and Qualifications: Confident, positive, and firm demeanour, with a polite and professional approach. Strong communication skills, both verbal and written. Effective listening skills with an enquiring, ..... full job details .....