Account Manager

The Account Manager-is responsible for-managing and developing relationships with an assigned-customer base. The role focuses on delivering an excellent customer experience,-identifying-opportunities to grow revenue and gross profit, and providing tailored solutions that meet customers'' business needs. By building strong, long-term partnerships, the Account Manager contributes to the achievement of individual and company-sales objectives.-

Key Responsibilities-

• Build and-maintain-strong relationships with an assigned-customer base-through regular communication and account reviews.-

• Prepare and issue-accurate, tailored quotations that meet customer requirements.-

• Process customer orders accurately and ensure products are delivered within agreed timescales.-

• Identify-opportunities to increase revenue and gross profit within existing accounts through solution-based selling and cross-selling.-

• Proactively engage customers via telephone, Microsoft-Teams-and face-to-face meetings to understand their evolving needs.-

• Maintain-accurate-customer records, sales-activity-and opportunities within the CRM system.-

• Collaborate with internal departments to ensure a high standard of customer service and successful order fulfilment.-

• Resolve customer queries promptly and professionally, escalating issues where-appropriate.-

• Contribute to the achievement of team sales targets and support wider business-objectives.-

Key Performance Indicators (KPIs)-

Success in this role will be measured through:-

• Achievement of gross profit targets across the assigned account portfolio.-

• Achievement of monthly active trading customers.-

• Proactive customer engagement, measured through completed calls, Microsoft Teams meetings, face-to-face-meetings-and account reviews.-

• Growth in sales revenue and gross profit within existing accounts.-

• CRM accuracy and-timely-completion of customer activity.-

• Customer retention and development of long-term customer relationships.-

Decision-Making Authority-

The Account Manager is expected to:-

• Prioritise daily workload and customer engagement activities.-

• Manage customer relationships and-determine-the most-appropriate engagement-approach.-

• Prepare quotations and recommend suitable product and solution options within agreed pricing and commercial guidelines.-

• Resolve routine customer issues and coordinate with internal teams to ensure successful delivery.-

• Escalate commercial exceptions, pricing outside agreed limits and significant customer issues to the Sales Manager.-

• Recommend opportunities for account growth, process-improvements-and customer retention initiatives.-

Knowledge, Skills & Experience-

Essential-

Strong communication-and relationship-building skills.-

Excellent organisational and time management abilities.-

Customer-focused with a proactive approach to problem solving.-

Ability to manage multiple priorities while-maintaining-attention to detail.-

Competent IT skills, including Microsoft Office-

Desirable-

Previous-experience in a B2B sales or account management role.-

Knowledge of the AV industry and solution-based selling.-

Experience using CRM systems.-

Commercial awareness with an understanding of gross profit and sales performance metrics.-