Account Manager

Job Title: Account ManagerLocation: SkiptonHybrid: 2 days from home, 3 days from the officeSalary: £30,000 - £42,000 including company bonus scheme We''re delighted to be supporting one of our valued clients in the search for an experienced and service driven Account Manager to join their growing and dedicated specialist service team. We are looking for someone that is passionate about delivering outstanding customer outcomes, managing complex client relationships and helping colleagues succeed.The Role: This is an opportunity to become a specialist within a collaborative organisation that values expertise, ownership and continuous improvement. You''ll take responsibility for high value and complex customer accounts, act as an escalation point for colleagues and play a key role in improving service delivery, processes and customer experience across the wider team. Alongside relationship management, you''ll contribute to new business conversations, support retention and help shape service strategy through specialist industry knowledge. The role offers scope to deepen technical knowledge, influence decision making and develop into a recognised subject matter expert within the business.Key Responsibilities as Account ManagerLead contact for high value and complex customer accountsManage ongoing service delivery, renewals and day to day client requirementsAct as escalation point for sensitive or complex client mattersBuild strong, trusted relationships with key stakeholders, ..... full job details .....