Account Manager

Account Manager

Walsall

-40,000 - -50,000

The Role

We are partnering with a leading precision engineering business operating within highly regulated industries to recruit an experienced Account Manager.

This is a pivotal role focused on managing and developing key customer accounts within a complex manufacturing environment. You will act as the primary point of contact for customers, ensuring exceptional service delivery while building strong, long-term relationships.

Working closely with internal teams across engineering, production and quality, you will play a critical role in ensuring customer requirements are translated into operational delivery, supporting the successful execution of programmes within demanding sectors such as aerospace and defence.

What will you be doing?

• Acting as the main commercial contact for strategic customer accounts within a manufacturing environment
• Building strong relationships with key stakeholders, both operationally and at senior level
• Gaining a deep understanding of customer requirements, specifications and delivery expectations
• Leading customer review meetings focused on performance, quality and future opportunities
• Collaborating closely with engineering, production, planning and quality teams to ensure successful delivery
• Monitoring order progress and proactively managing risks to delivery schedules
• Providing accurate and timely updates to customers regarding order status and production schedules
• Supporting contract review processes to ensure technical and commercial requirements are clearly understood
• Identifying opportunities to grow existing accounts and support long-term partnerships
• Managing and resolving customer queries, concerns or complaints effectively
• Producing account performance reports, forecasts and maintaining accurate data within internal systems
• Representing the business professionally during customer visits, audits and meetings
• Supporting continuous improvement initiatives to enhance customer experience and delivery performance

What will you bring to the party?

• Proven experience in an Account Manager role within a manufacturing or engineering environment (essential)
• Experience working within precision engineering, aerospace, defence or other highly regulated industries is highly desirable
• Demonstrable experience managing key or strategic customer accounts
• Strong understanding of manufacturing processes, order lifecycle and delivery coordination
• Experience working cross-functionally with engineering, production, quality and supply chain teams
• Excellent communication and stakeholder management skills
• A proactive, organised and solutions-driven approach
• Strong IT skills, including Excel and experience with ERP/CRM systems
• Ability to understand technical requirements and translate them into customer-focused solutions
• A degree in Business, Engineering or a related discipline is advantageous but not essential