Account Coordinator

Account Coordinator | Hitchin | £28k-£30k

We are looking for an Account Coordinator to join an exciting, growing business based in Hitchin.

If you thrive in a busy environment and enjoy building great relationships with customers and clients, this is the role for you!

As Account Coordinator, you will be that person - the operational engine behind customer relationships. Keeping everything on track, keeping customers informed, and making sure nothing falls through the cracks. It's fast, it's detailed, and if you're the right fit, it's the start of something bigger!

What’s in it for you?

·         Salary: £28k - £30k depending on experience

·         25 days holiday plus bank holidays

·         Competitive bonus scheme – quarterly and annual

·         Clear progression path

·         Staff discounts

·         Hours: Monday to Friday, 9am-5:30pm

Key responsibilities:

·         Manage customer orders end-to-end, from initial brief through to delivery confirmation

·         Be the main point of contact for your accounts throughout the order journey

·         Track orders through production and flag anything at risk of missing a deadline

·         Handle customer queries quickly and professionally, keeping people informed before they need to ask

·         Keep HubSpot and Sage updated accurately so nothing gets lost between systems

·         Spot opportunities to flag repeat or seasonal orders back to the Account Manager

·         Build enough product knowledge to advise customers confidently on their options

What the employer is looking for:

·         Some experience within a similar customer-focused B2B order management or account support role, or a recent graduate with the drive and motivation to excel

·         Ambitious, with a strong desire to grow and prove your abilities

·         A confident and professional communicator, both via email and over the phone

·         Highly organised with strong attention to detail

·         Able to manage a high volume of enquiries and prioritise workload effectively

·         Take ownership and pride in delivering quality work

·         Experience of using CRM systems

·         Proactive in identifying and resolving issues

·         Collaborative team player

·         HubSpot or Sage experience would be beneficial

This role is fully office-based but with a view of offering one day WFH following a successful probation period.

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.