3rd Line Engineer

3rd Line Support Engineer, M365, Cloud, MSP, Lead to Consultant, My client is seeking a 3rd line Engineer with a solid background within the managed service space who can look to progress into the next stage of their career. Key ResponsibilitiesAct as the primary escalation point for complex and high-impact incidents across managed servicesLead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendationsResolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platformsConfidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when requiredMaintain high-quality, detailed ticket notes, RCA documentation, and remediation plansAct as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness?Continuously improving service quality, resilience, and security through independent analysis and recommendationsOwn and deliver repeatable, high-quality technical managed services, such as:Monthly or quarterly technical health checksTechnical baseline reviewsM365, Azure, endpoint, and infrastructure auditsConfiguration and best-practice assessmentsProduce clear, professional technical reports that translate findings into practical recommendations for clients and Account ManagersIdentify risks, service gaps, and improvement opportunities before ..... full job details .....