3rd Line support Engineer

Fortis Recruitment are working exclusively with a great MSP to recruit a 3rd line support engineer to join their team for an office based role in the Amersham area.You will be the technical go-to person and will deal with escalations that more junior members of the team pass on.The 3rd line escalations engineer will be resolving complex issues across Microsoft 365, Azure, servers, networking, security, and cloud infrastructure. You will mentor engineers and help drive technical excellence.This is an excellent opportunity for someone that enjoys solving technical challenges and takes ownership of issues, seeing them through to completion. We are looking for candidates that ideally have 5 years support experience in an MSP environment. You will also have excellent, proven customer service skills and a can do attitude. Due to the nature of the work the 3rd line support engineer will need to be able to get an enhanced DBS clearance.Responsibilities / RequirementsManage tickets in line with SLA''s, keeping customers well informed throughoutTaking ownership of escalated tickets through to resolutionSupporting and mentoring the 1st and 2nd line team to confidently handle more complex technical issuesMonitor and maintain client infrastructure and systems, responding proactively to alertsStrong Microsoft 365, Azure, Active Directory and Windows Server skillsGood understanding of networking technologies, including switches (HP Aruba, Meraki), wireless (Ruckus, Ubiquiti) and firewalls ..... full job details .....