3rd Line Engineer

3rd Line IT Engineer
 
Location: Cheltenham (Hybrid)
Salary: Up to £45,000
Job Type: Permanent, Full-Time
 
About the Role
Our client, an established and growing Managed Service Provider, is looking for an experienced 3rd Line IT Engineer to join their technical team.
 
This is a fantastic opportunity to work on a mix of high-level support, infrastructure projects and cloud technologies, while benefiting from ongoing training and genuine career progression.
 
What You''ll Do:

• Provide 3rd line support and act as an escalation point for complex issues
• Support Microsoft 365, Windows Server, Azure and Active Directory environments
• Deliver infrastructure upgrades, cloud migrations and technical projects
• Troubleshoot networking, virtualisation and security-related issues
• Mentor junior engineers and contribute to service improvements

• Previous experience in a 3rd Line Support or Senior IT Engineer role
• MSP experience is highly desirable
• Strong knowledge of Microsoft 365, Windows Server, Azure and Active Directory
• Good networking knowledge (DNS, DHCP, TCP/IP, VPNs)
• Excellent troubleshooting, communication and customer service skills

• Salary up to £45,000
• Hybrid working
• Ongoing training and paid certifications
• Clear career progression
• Exposure to cloud and infrastructure projects
• Supportive, collaborative team