2nd/3rd Line Support Engineer

Overview2nd/3rd Line Support Engineer - £30,000 + Bonus + Benefits – Bury/Hybrid

My client is a leading Managed Service Provider based in Bury who thrive on solving IT and Networking for their customers within the Financial, Legal and Educational sectors. They employ a team of highly skilled Technical Support Specialists who provide 1st to 3rd line Support across MS Technologies and with both On-Prem and Cloud infrastructure.

We are looking to bring on a

2nd/3rd Line Support Engineer

to join the team and help support our customers. As our new

2nd/3rd Line Support Engineer

you will be responsible for providing advanced technical support and troubleshooting for a variety of operations systems, networking and software issues.

On a daily basis the

2nd/3rd Line Support Engineer

will be responsible for:

Provide expert technical support to IT teams and users via phone, email, and ticketing systems, ensuring timely resolution of issues.

Troubleshoot and resolve complex problems related to Windows Server and Desktop, Citrix desktop delivery, Virtualisation and similar technologies.

Support firewalls, VPNs, and Wired and Wireless networks to ensure secure network operations.

Document all support interactions tracking and reporting purposes and assist in maintaining a high level of documentation.

Collaborate with 1st line support engineers to escalate unresolved issues effectively.

Qualifications

Proven experience in a 2nd/3rd line support role or similar position within an IT environment with at least 3 years experience of server systems and administration.

Strong knowledge of Windows Server and Desktop, networking concepts, commonly used business applications and security technologies.

In depth understanding of Windows Server core services (DHCP, DNS, permissions) along with Active Directory and Group Policy is vital.

Knowledge and experience with M365 operations and administration is essential.

A demonstrable security-first approach to technology will benefit the applicant.

Experience with Citrix desktop delivery and firewall management is desirable.

Familiarity with BMS or similar ticketing systems for issue tracking.

As our new

2nd/3rd Line Support Engineer

you would be joining a company that really look after their staff. There are clearly defined paths of growth and any professional accreditations you wish to gain will be supported and funded. On offer is a competitive salary and benefits and a clearly defined career path. Interested? Apply now for an immediate ..... full job details .....