2nd Line Support Technician - Bristol - Up to £33,000 + Benefits Join a Leading Managed Services Provider based in BristolAre you a skilled 2nd Line Support Technician looking for a permanent role in Bristol? We''re seeking a proactive and customer-focused individual to join our client, who are a premier managed services provider delivering top-tier IT support to businesses across the UK based in the heart of Bristol.About the Role:As a 2nd Line Support Technician, you''ll be the go-to problem solver for our client''s clients, providing remote and phone-based technical assistance. You''ll work with a diverse range of clients, from small businesses to larger organizations, ensuring their IT systems run smoothly.YOU MUST BE BASED IN BRISTOL or your application will not be consideredKey Responsibilities: Provide expert 2nd line support via phone and remote access.Troubleshoot and resolve a wide range of IT issues, including server administration, network problems, and application errors.Manage and maintain Microsoft Exchange, Firewall, Virtualization (Hyper-V), and Microsoft 365 environments.Deliver exceptional customer service, ensuring timely and effective solutions.Document and track support requests accurately. What We''re Looking For: Proven experience in a 2nd Line IT Support role.Strong server administration and troubleshooting skills.Expertise in Microsoft Exchange, Firewall, Virtualization (Hyper-V), and Microsoft 365 administration and troubleshooting.Excellent ..... full job details .....