1st Line Support Engineer About Us Withers and Rogers is one of Europe s largest dedicated intellectual property law firms, with offices across the UK, Paris and Munich. Established more than 140 years ago, we remain as passionate as ever about making intellectual property work to our clients best advantage. Today, our clients include many renowned, innovative organisations from across Europe, North America, and Asia. We believe that our patent and trade mark attorneys, support, and operations staff have a breadth of expertise and a depth of specialist sector knowledge that is second to none. Our purpose is building trusting relationships, and our vision is to be an independent, responsible, sustainably profitable, and globally focused firm, known for building trusting relationships. The Role An exciting opportunity has arisen to join our IT team, delivering 1st line technical support to our busy intellectual property firm. This is a full-time, permanent position based in our Bristol office. Hybrid working options, including working from home, are available. There is an expectation that you will need to attend the Bristol office once per week on average, or as required by the role. Travel to other offices will be required on an occasional basis. In this role your responsibilities will include: Helpdesk - Acting as first point of contact for all Helpdesk calls, emails and alerts. Assisting users remotely (over email and phone) and face-to-face. - Logging all calls ..... full job details .....