2nd Line Support Technician

Join a leading independent technology and services provider as a 2nd Line Support Technician.Job Overview: Experienced 2nd Line IT Support Engineer with strong expertise in Windows 10/11, Microsoft Office, SCCM, Active Directory, networking, hardware/software installation, and incident resolution within SLA targets. Skilled in supporting desktops, laptops, printers, and IT infrastructure, with experience using ServiceNow, delivering project tasks, and providing excellent customer service in secure, SC-cleared environments.Location: Lyon Way, Frimley, GU16 7EXContract Dates: 1 Dec 2026 to 03 May 2026Pay Rate: An hourly rate, in-scope IR35, of £14.90 PAYE) OR £19.33 per hour (via a Hays approved umbrella company).Hours: 9:00 am - 5:30 pm Key ResponsibilitiesAn in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 andamp; Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.Experience handling LTSC Channels and KIOSK is highly desirableBasic level understanding in SCCM/Active Directory and a working knowledge of IT service modelsNetworks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivityAn appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquetteComputer peripherals, including but not limited to printers (including ..... full job details .....