2nd Line Support

2nd Line Support working for a manufacturing organisation based in Nottingham. This role is full time.Client DetailsMy client is a successful manufacturing organisation based in Nottingham looking for a full time 2nd Line SupportDescriptionEvaluate and recommend hardware solutions to support end-user workstations.Diagnose and resolve complex desktop issues on-site, coordinating off-site repairs when required.Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices.Support and maintain printing, scanning, and presentation equipment.Collaborate with IT team members to ensure efficient desktop environment operations.Manage user accounts, including onboarding and offboarding within Microsoft 365.Gather and document network-related issues from users and escalate to the MSP.Report and escalate system issues and outages, ensuring timely resolution.Act as on-site support working with the MSP on network, O365, and cybersecurity incidents.Respond to support requests via calls, messages, and ticketing systems while coordinating with vendors when necessary.ProfileStrong customer service focus with a commitment to user satisfaction.Demonstrated analytical thinking and problem-solving skills.Ability to prioritise and manage tasks effectively in high-pressure environments.Excellent written, verbal, and interpersonal communication skills.Capable of researching and analysing PC and software issues as needed.Skilled at explaining technical concepts in clear, ..... full job details .....