2nd Line Support

2nd Line Support working for a manufacturing organisation based in Nottingham. This role is full time.

Client Details

My client is a successful manufacturing organisation based in Nottingham looking for a full time 2nd Line Support

Description

• Evaluate and recommend hardware solutions to support end-user workstations.
• Diagnose and resolve complex desktop issues on-site, coordinating off-site repairs when required.
• Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices.
• Support and maintain printing, scanning, and presentation equipment.
• Collaborate with IT team members to ensure efficient desktop environment operations.
• Manage user accounts, including onboarding and offboarding within Microsoft 365.
• Gather and document network-related issues from users and escalate to the MSP.
• Report and escalate system issues and outages, ensuring timely resolution.
• Act as on-site support working with the MSP on network, O365, and cybersecurity incidents.
• Respond to support requests via calls, messages, and ticketing systems while coordinating with vendors when necessary.

Profile

• Strong customer service focus with a commitment to user satisfaction.
• Demonstrated analytical thinking and problem-solving skills.
• Ability to prioritise and manage tasks effectively in high-pressure environments.
• Excellent written, verbal, and interpersonal communication skills.
• Capable of researching and analysing PC and software issues as needed.
• Skilled at explaining technical concepts in clear, user-friendly language.
• Self-motivated with the ability to work independently.
• High level of attention to detail and accuracy.
• Strong team player with experience in collaborative environments.
• Can commute to Nottingham.

Job Offer

• Competitive salary
• Free parking
• 25 days annual leave plus bank holidays
• Monday to Friday with flexible start and finish times
• Progression to a senior role
• 2nd Line Support