2nd Line Support Engineer

2ND LINE HELPDESK ENGINEER KEY POINTS £30,000 - £40,000 salary Based in Yateley with occasional customer site visits Microsoft 365, Intune, Active Directory, GPO and virtualisation Join an established MSP environment supporting a varied customer base Opportunity to mentor junior engineers and handle more complex technical issues ABOUT THE CLIENT We''re supporting an established Managed Service Provider looking to add an experienced 2nd Line Helpdesk Engineer to their technical team. You''ll join a customer-focused environment providing remote support across a varied range of Microsoft technologies, infrastructure and networking. THE BENEFITS Salary of £30,000 - £40,000 Exposure to a varied customer and technology estate Opportunity to develop your technical skills Progression through increasingly complex support and project work Collaborative environment with the opportunity to support and mentor junior engineers THE 2ND LINE HELPDESK ENGINEER ROLE: As a 2nd Line Helpdesk Engineer, you''ll take ownership of more complex technical issues escalated by the 1st Line team, providing remote support and troubleshooting across customer environments. You''ll work extensively with Microsoft server and desktop technologies alongside Microsoft 365, SharePoint, Intune, Active Directory and Teams Voice. You''ll also create and maintain Group Policy Objects (GPOs), ensuring changes follow best practice and are properly documented. Alongside BAU support, you''ll maintain customer ..... full job details .....