2Nd Line Support Engineer

Overview

2nd Line Support Engineer to work a hands-on role supporting users with their technical issues. You will work as part of a team of 1st to 3rd Line Support Engineers to provide support and resolve incidents as they arise. Ideally you will have experience working within a fast-paced support environment. You will have had exposure to fixes across desktop, server hardware and software issues. You will have a passion to continually learn and develop. Great communication is paramount as well as effective prioritisation and time management.Responsibilities

Provide hands-on 2nd line support for users and technical issues.Collaborate with 1st to 3rd Line Support Engineers to resolve incidents as they arise.Prioritise and manage time effectively to meet SLAs.Maintain and support desktop, server hardware and software as part of day-to-day operations.Qualifications

Experience in a fast-paced IT support environment.Knowledge of O365, VMware/Hyper-V, Server/Exchange, Windows.Strong communication skills and effective prioritisation and time management.Salary on offer is between £32-£35k per ..... full job details .....