2nd Line Support Engineer

OverviewLocation: Oxford

Salary: Circa 40K – 45K + Bonus + Benefits

2nd Line Support Engineers required by a fast-growing, top tech company. This is a varied, challenging role in a talented team where you’ll be focused on BAU support, monitoring, and maintenance of live production systems.

Responsibilities

Support infrastructure and applications built on Microsoft Server systems (e.g., Remote Desktop, Active Directory, DNS).

Operate in high-availability environments handling thousands of daily users with zero downtime.

Maintain and update Windows-based systems, including regular Windows Updates and patching.

Strong knowledge of Microsoft Windows Server, including IIS and NLB.

Hands-on experience with virtualization technologies such as VMware or Hyper-V.

Use monitoring tools such as PRTG, SolarWinds, Azure Monitor, etc.

Qualifications

Essential:

Skills in supporting infrastructure and applications on Microsoft Server systems (Remote Desktop, Active Directory, DNS).

Experience in high-availability environments with thousands of daily users and minimal downtime.

Proficiency in maintaining Windows-based systems, including updates and patching.

Strong knowledge of Windows Server, including IIS and NLB.

Hands-on with virtualization technologies (VMware or Hyper-V).

Experience with monitoring tools (PRTG, SolarWinds, Azure Monitor, etc.).

Desirable

PowerShell scripting.

Experience in a 24/7 shift-based IT support environment.

OpportunityTremendous opportunity offering plenty of scope for career progression in a friendly, innovative environment where you’ll be able to keep up to date with the latest ..... full job details .....