2nd Line Support Engineer

2nd Line Support EngineerLocation: London, SE1Hybrid: 2 days onsite, 3 days remoteStart: NovemberContract: 3 months contractWe''re looking for an experienced 2nd Line Support Engineer to join a small MSP providing managed IT and cyber security services.You''ll provide hands-on 2nd line support across multiple customer environments, taking ownership of technical issues through to resolution. Excellent customer service is essential, with a strong focus on communication, ticket ownership and keeping users regularly updated.Key SkillsStrong 2nd Line IT Support experienceStrong Microsoft 365, Azure / Entra ID and Exchange knowledgeActive Directory and Group PolicyDatto RMM or Autotask PSA - strongly preferredStrong networking skills including DNS, DHCP, TCP/IP, VPN, LAN/WAN and Wi-FiWindows 10/11, hardware and software troubleshootingSoftware deployment and PowerShell knowledge advantageousExcellent ticket and queue managementExceptional customer service and communication skillsConfident communicating with customers and explaining technical issues clearlyProactive approach to providing customers with regular updatesStrong ownership of tickets from initial investigation through to resolutionAdaptable, personable and comfortable working within a small MSPPrevious MSP experience advantageousECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative ..... full job details .....