2nd Line Support Engineer

2nd Line Service Desk Engineer (MSP) Up to £35K + Company Benefits Hybrid - Northampton As a 2nd line support engineer, you will be responsible for assisting in 2nd Line team in overall operation and support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, 1st Line, Field, and 3rd line teams during day-to-day operation. Working as part of a team you ll swiftly handle incoming calls and tickets to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. User Support and advice: 70% Provide 2nd line technical support for all customers Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained Ensure that customer and Bechtle office solutions equipment/goods are installed to appropriate standards and industry best practice Aid the service team for technical design, implementation and support of customer incidents and projects Create and maintain suitable customer infrastructure / service documentation Assist with the planning of internal and customer project work Ensure that each service incident or installation is tested as per the client s sign off process and that this information is stored correctly Work ..... full job details .....