2nd Line Support Endpoint Engineer - Norwich, UK

Role: 2nd Line Support Endpoint EngineerType: Contract (3 Months with potential extension)Location: Norwich, UKWorking Model: 5 Days Onsite Payrate: £12.00 to £14.32 per hour on Inside IR35 via Umbrella We are looking for a highly customer-focused Endpoint Engineer to provide exceptional 2nd-line support for our clinical and corporate teams in Norwich. What You''ll Do Provide 2nd-line remote and on-site support for hardware, software, and peripherals. Build, configure, and deploy workstations and laptops for technology refreshes. Support and manage Active Directory, Windows 11, Office 365, Citrix, and Sophos. Log, track, and resolve incidents within strict SLAs via the IT Service Desk. What You Bring Proven experience in 2nd-line IT desktop/hardware support. Strong technical knowledge of Windows 11, M365, and Active Directory. Excellent communication skills with the ability to translate IT jargon for non-technical users. A relevant IT degree, Microsoft Certification, or ITIL Foundation knowledge (highly desirable). This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy. ..... full job details .....