2nd Line Support

2nd Line Support Technician Location: Norwich Outskirts Salary: £30,000 - £36,000 + Pension Hours: Monday-Friday, 40 hours per week If you thrive on problem-solving, enjoy variety, and want to progress your technical career within a supportive and people-focused environment, this role is an excellent fit. We''re partnering with a leading technology and digital services company to hire a motivated and technically strong 2nd Line Support Technician. This is an exciting opportunity to join a fast-growing, values-driven business working on major IT infrastructure projects while delivering outstanding customer service. About the Role As a 2nd Line Support Technician, you will play a key role in delivering exceptional client support both remotely and on-site. You''ll work across a wide range of technologies and have the opportunity to take the technical lead on projects, influence long-term client IT strategies, and specialise in chosen areas over time. You''ll be supporting small to medium-sized business networks, servers, cloud systems, and various IT infrastructure components across diverse industries. Following a successful probation period, you may work one day per week from home (subject to policy requirements). Core skills required: Strong communication and client-facing ability Solid troubleshooting skills across: o Router installations and basic firewall setup o SSL VPN configuration o Acronis backup setup and troubleshooting o Network switches o Server and ..... full job details .....