2nd Line Service Desk Technician

2nd Line Service Desk Technician £30,000 - £35,000 Swindon Hybrid WorkingYou know the feeling when you''ve finally cracked an issue that''s been baffling everyone else?That''s the sort of work you''ll enjoy here.This is a true 2nd Line role where troubleshooting, investigation and ownership are valued just as much as technical knowledge.You''ll be the person people turn to when the easy fixes have already been tried. The engineer who enjoys getting to the root of a problem, finding the answer, and seeing it through to the end.If you enjoy solving technical challenges, working across a broad Microsoft environment, and building genuine relationships with customers, this could be a great next step.What''s in it for you?Salary: £30,000 - £35,000Location: SwindonHybrid: A mix of office and home workingTechnology: Microsoft 365, Windows, Windows Server, networking, cloud services, security, backup and moreVariety: Support a wide range of customers across different industriesDevelopment: Ongoing training and clear opportunities to broaden your technical skillsBenefits: 25 days holiday plus bank holidays, birthday off, buy/sell holiday scheme, enhanced pension, life assurance, wellbeing support, training academy, regular company events and moreWhat''s the role really about?This is much more than simply picking up escalations.You''ll become a trusted technical contact for your customers, taking ownership of issues from start to finish and making sure they''re resolved properly.One ..... full job details .....