2nd Line Support Engineer

5x days a week on site in Milton KeynesInside IR352 Month Contract ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a 2nd Line Support Engineer on a contract basis. Key Responsibilities:Provide onsite Level 2 IT support across a mixed Microsoft Windows and Apple Mac environment, resolving a broad range of hardware, software and end-user issues.Support and maintain Microsoft 365 services, Windows devices, Mac devices and on-premises server infrastructure, ensuring reliable day-to-day IT operations.Act as the primary onsite escalation point, troubleshooting complex technical issues and coordinating with third-party providers for specialist support when required.Work collaboratively with the IT Manager and internal IT team to ensure efficient incident resolution, service continuity and a high standard of customer support.Assist with infrastructure monitoring, system administration and proactive maintenance while documenting issues, resolutions and technical processes.Key SkillsProven experience providing Level 2 IT support within a Microsoft 365, Windows, Mac and on-premises server environment.Strong knowledge of Microsoft 365 administration, Windows desktop support, Active Directory and general server troubleshooting.Experience working alongside third-party vendors, including coordinating support for VMware infrastructure, Sophos firewall and antivirus solutions and remote Mac support ..... full job details .....