2nd line Service Desk Engineer

As a 2nd Line Service Desk Engineer in Birmingham, you''ll provide technical support to ensure smooth day-to-day operations within the professional services industry. Your role will involve solving IT issues, supporting users, and maintaining system efficiency.Client DetailsA professional services organisation based in Birmingham.DescriptionProvide 2nd line technical support, resolving user issues efficiently.Manage and maintain IT systems, ensuring uptime and performance.Collaborate with other teams to implement technology improvements.Assist with hardware and software installations and updates.Monitor system performance and troubleshoot issues proactively.Document technical processes and solutions for team reference.Support end-users with queries and technical challenges.Ensure compliance with IT policies and security protocols.ProfileA successful 2nd Line Service Desk Engineer should have:Proven experience in a similar IT support role.Strong troubleshooting and problem-solving skills.Proficiency in supporting hardware and software systems.Knowledge of IT security principles and practices.Excellent communication skills for user support and team collaboration.A proactive approach to learning and adapting to new technologies.Relevant IT certifications or qualifications.Job OfferCompetitive salaryHybrid role 4 days in the officePermanent position in the professional services industry.Opportunities to work in a Birmingham-based organisation.Additional benefits package ..... full job details .....