1st/2nd Line Support Technician

If you''re in IT support and want to be part of a team that''s being built from the ground up rather than simply inheriting old processes, this role is worth a look. This is an IT Support Analyst position with a well-established UK transport and logistics business that''s investing heavily in its internal IT function following a recent acquisition. 1st/2nd Line Support Technician Birmingham£28,000-£32,000Fully onsite (5 days a week) Good IT support isn''t just about fixing problems. It''s about making sure nearly a thousand people can do their jobs without technology getting in the way. The business is one of the UK''s largest rail freight operators, Following a recent acquisition, they''re investing in a stronger internal IT function and building a team that can support the next stage of the business. This is an opportunity to join that team from the beginning. You''ll be supporting colleagues across multiple locations, solving day-to-day technical issues, maintaining core IT systems and helping create a more responsive, reliable service for the business. If you enjoy variety, taking ownership of problems and making life easier for end users, you''ll find plenty to get involved in. What you''ll be doing You''ll be the first point of contact for IT support, providing first and second line support across a broad range of technologies and users. Your work will include: Resolving IT incidents and service requests from end users. Installing, configuring and supporting Windows ..... full job details .....