2nd Line Service Desk Engineer

2nd Line Service Desk Engineer £32,000-£35,000 Fareham, Hampshire Full-time, onsite You''ve built solid IT support skills. Where could they take you next? Perhaps you want more exposure to Microsoft cloud technologies. More complex troubleshooting. Or a team around you who''ll share their knowledge and help you work through unfamiliar problems. This opportunity brings those things together. You''ll join an established, growing Managed Service Provider, supporting businesses with different systems, challenges and priorities. It''s a chance to put your existing experience to work while building a broader technical skill set. What''s in it for you? £32,000-£35,000 salary A full-time, onsite role in Fareham Hands-on exposure to Microsoft 365, Entra ID, Intune, SharePoint, Windows Server and networking Variety across multiple customer environments Experienced engineers to learn from and share ideas with Opportunities to develop and progress within a growing MSP What you''ll do When a customer''s technology stops working, you''ll investigate the issue, explain what''s happening and take responsibility for getting them back up and running. Your work could take you from a Microsoft 365 access problem to a Windows Server fault, an Intune device issue or a network connectivity challenge. Alongside day-to-day service desk support, you''ll configure devices, manage permissions and help bring new users and customers onboard. You''ll be: Providing remote technical support ..... full job details .....