2nd Line IT Support

IT Support Engineer (Mid to Senior Level) Salary: £35,000-£40,000 Location: Office-based, Southampton Overview We are a growing managed service provider delivering IT, communications, connectivity and cybersecurity solutions to businesses across the UK. We are looking for an experienced IT Support Engineer to join our expanding IT team. This is a mid to senior-level position for an engineer who is comfortable taking ownership of customer issues, managing a varied support workload and working across multiple customer environments. You will be a key part of our day-to-day IT support operation, managing customer tickets through to resolution, deploying and maintaining IT solutions, and supporting onboarding, migrations and infrastructure projects. This office-based role would suit someone with previous MSP experience who is comfortable working across Microsoft, cloud, security and end-user technologies. Key Responsibilities Service Desk and Customer Support • Manage day-to-day service desk and customer support workloads. • Take ownership of tickets from diagnosis through to resolution, keeping customers updated. • Prioritise tickets and escalate issues where appropriate. • Troubleshoot Microsoft 365, devices, applications, networking, security and wider IT environments. • Provide remote technical support from our Southampton office. • Maintain accurate ticket records, documentation and customer information. • Deliver consistently high standards of customer service. Microsoft ..... full job details .....