2nd Line Network Engineer

Role: 2nd Line Network EngineerLocation: Solihull, Birmingham (Fully On-site)Salary: £35,000 - £38,000Shift Pattern: Monday to Friday, 8:00am - 6:00pm (rotational coverage)Network IT are working with a leading Managed Service Provider (MSP) to recruit a talented 2nd Line Network Engineer to join their growing technical support team.This is an excellent opportunity for a networking professional with strong troubleshooting skills and experience supporting enterprise network environments. You''ll be joining a highly skilled team responsible for delivering exceptional support across a range of customer infrastructures, providing both incident resolution and technical expertise across complex networking technologies.This role requires you to be on-site Monday to Friday in Solihull, on a rotational shift pattern between 8:00am and 6:00pm. Please only apply if you can accommodate to this arrangement.Role OverviewAs a 2nd Line Network Engineer, you will be responsible for providing technical support and issue resolution for a diverse customer base, performing advanced diagnostics and troubleshooting across network infrastructures and connectivity services. You will work closely with customers, third-party suppliers, and internal technical teams to ensure incidents and service requests are resolved efficiently whilst maintaining excellent customer service levels.This role requires a technically capable and customer-focused individual who can manage multiple priorities, work ..... full job details .....