3rd Line Network Support Analyst

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a 3rd Line Network Engineer.We are seeking a highly skilled and motivated 3rd Line Network Engineer to join our technical operations team. This role is suited to an experienced networking professional who enjoys solving complex technical challenges and providing expert-level support across a diverse range of customer environments.Working as part of a senior engineering team, you will act as the escalation point for advanced networking issues, ensuring customer services remain resilient, secure and performing at their best. You''ll be involved in troubleshooting, fault resolution, technical investigations and supporting ongoing improvements across a wide variety of network technologies.This is an excellent opportunity for someone who thrives in a fast-paced managed services environment and is passionate about delivering exceptional technical support.Key ResponsibilitiesInvestigate and resolve high-level network incidents that have been escalated from support teams.Provide 3rd line technical support for complex networking incidents and service requests across enterprise and ISP environments.Monitor, maintain and optimise customer network infrastructure to ensure maximum performance and availability.Perform detailed technical analysis to identify root causes and implement long-term solutions to recurring issues.Work closely with internal engineering ..... full job details .....