2nd Line Helpdesk and Infrastructure Support

2nd Line Helpdesk and Infrastructure SupportMelkshamFull-time, Permanent 45,000 per annumDo you have experience in 2nd-line IT support with a strong understanding of IT infrastructure? Would you like to work in a varied, hands-on role supporting users, troubleshooting technical issues and maintaining core IT systems? If the answer is YES, this could be the role for you.This is an excellent opportunity for an experienced IT professional to join a team in a varied role combining 2nd-line service desk support with infrastructure administration. You will take ownership of incidents and service requests while ensuring users receive an efficient and reliable IT support service.Working across on-premises infrastructure and cloud-based services, you will support Microsoft 365, Active Directory, servers, virtualisation, networking and endpoint management. You will also contribute to infrastructure maintenance, IT security, system improvements and wider technical projects, assisting with 3rd-line infrastructure issues.Main DutiesProviding 2nd-line IT support Logging, managing and resolving incidents and service requests within agreed SLAsAdministering Microsoft 365Managing Active DirectoryMaintaining and troubleshooting Windows servers, Hyper-V environments and LinuxSupporting web serversAssisting with network troubleshooting, connectivity and infrastructure securityPatch managementIdentifying recurring issues and recommending improvements to IT systems and support processesSkills and ..... full job details .....