2nd Line Helpdesk and Infrastructure Support

2nd Line Helpdesk and Infrastructure Support Melksham Full-time, Permanent £45,000 per annum Do you have experience in 2nd-line IT support with a strong understanding of IT infrastructure? Would you like to work in a varied, hands-on role supporting users, troubleshooting technical issues and maintaining core IT systems? If the answer is YES, this could be the role for you. This is an excellent opportunity for an experienced IT professional to join a team in a varied role combining 2nd-line service desk support with infrastructure administration. You will take ownership of incidents and service requests while ensuring users receive an efficient and reliable IT support service. Working across on-premises infrastructure and cloud-based services, you will support Microsoft 365, Active Directory, servers, virtualisation, networking and endpoint management. You will also contribute to infrastructure maintenance, IT security, system improvements and wider technical projects, assisting with 3rd-line infrastructure issues. Main Duties Providing 2nd-line IT support Logging, managing and resolving incidents and service requests within agreed SLAs Administering Microsoft 365 Managing Active Directory Maintaining and troubleshooting Windows servers, Hyper-V environments and Linux Supporting web servers Assisting with network troubleshooting, connectivity and infrastructure security Patch management Identifying recurring issues and recommending improvements to IT ..... full job details .....