2nd Line Engineer

2nd Line Support Engineer Stoke-on-TrentTechstack: Windows Servers, Microsoft Windows, Networking, (TCP/IP,DNS, DHCP,VPN, Firewalls) Intune, Microsoft Azure, ServiceNow, Jira Services.Our client is looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues.The RoleAs a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards.You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environmentsMonitoring systems and maintaining service availabilityPatch management and system updatesSupporting new services transitioning into live operationsCollaborating with vendors and third-party providers for issue resolutionContributing to high-security projects in a fast-paced environment This would be a great fit for someone with an IT Support background, especially if they have experience with networking or patch management, and Intune. Comfortable working across cloud environments with Microsoft Azure.There is an early and late shift pattern that comes with this role.Our client is going from strength to ..... full job details .....