2nd Line Engineer, Patching

2nd Line Support Engineer Stoke-on-TrentWe re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues.The RoleAs a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards.You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environmentsMonitoring systems and maintaining service availabilityPatch management and system updates (essential)Supporting new services transitioning into live operationsCollaborating with vendors and third-party providers for issue resolutionContributing to high-security projects in a fast-paced environment Tech StackYou ll work with a modern and diverse technology stack, including: Windows Servers and Microsoft WindowsMicrosoft 365Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls)Virtualisation (VMware / Hyper-V)Cloud platforms (Azure or AWS)Service management tools (ServiceNow, Jira Service Management, etc.) This would suit someone with previous experience working in IT support with strong troubleshooting skills. Hands on experience with patch management is ..... full job details .....