2nd Line Engineer

Lloyd Recruitment Services is pleased to be working with a leading Managed Services Provider in the search for an experienced 2nd Line Engineer to join their dynamic team in Camberley.The role:In this role, you will be an integral part of the technical team, handling 2nd line technical support queries using telephone and remote-based tools. You will work within SLAs, use the Helpdesk Management System and attend customer sites as required.The successful candidate will have strong communication skills, a minimum of 3 years'' experience in a similar role and good working knowledge of Windows Server, Microsoft 365, Windows Desktops, backup and security software, and general networking.What''s in it for you?Salary up to 40k depending on experiencePrivate Medical HealthcarePrivate Dental CoverEnhanced holiday entitlement based on length of serviceCompany social eventsFree parkingOpportunity to work with a wide range of technologies and develop your skillsResponsibilities for the 2nd Line Engineer:2nd line technical support for Windows desktops, laptops, hardware and softwareSupport of Windows Server environments, including Active Directory, DNS, DHCP, permissions and Group PolicySupporting Microsoft 365, including Exchange, Teams, OneDrive, SharePoint and Entra IDNetwork and server troubleshootingWorking on SLA-based technical support callsWriting and updating user and system documentationRemote project work undertaken by the HelpdeskAttending client sites as required to complete ..... full job details .....