2nd Line Engineer

Our client, a leading MSP is seeking a 2nd Line Engineer to join their team on a full-time, permanent basis. Due to an exciting period of growth our client is looking for a knowledgeable 2nd Line Engineer to join their team on a permanent basis, where you will be providing a high-level of day-to-day support to a broad range of clients, both remotely and on-site, whilst supporting on ad-hoc project work as well. Due to the requirements of the role candidates will need access to their own vehicle and a valid drivers license. The ideal candidate will have a strong technical background with a minimum of 2 years'' providing 2nd Line support. Those with an MSP background will be at an advantage, however all industry backgrounds will be considered. Key Responsibilities: Act as an escalation point for 2nd Line tasks Write and update user system documentation Complete a combination of day-to-day support tasks and project work for clients Act as the first point of contact for client requests and user queries Work both remotely and on-site for clients Ability to work in a fast-paced environment, adhering to SLAs and customer service targets Key Experience: Minimum of 2 years'' experience working on 2nd Line support tasks Previous experience in an MSP environment would be advantageous, although not essential Good understanding of Active Directory, DNS and DHCP, Hyper-V Understanding of troubleshooting MS services such as Exchange / OneDrive / SharePoint / MS Teams Good ..... full job details .....