2nd / 3rd Line Engineer

2nd / 3rd Line SupportManchesterUp to £36,000 Permanent 35 hours per weekAn established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations.This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility.Key ResponsibilitiesOwn and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi)Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environmentsOversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recoveryProvide and escalate 2nd / 3rd Line support across hardware, software, and network issuesLead, mentor, and performance manage IT Service Desk AnalystsEnsure security, patching, compliance, and best practice standardsDrive continuous improvement and infrastructure resilienceExperience NeededBackground in network and systems infrastructure managementProven experience delivering 2nd / 3rd Line supportKnowledge of Microsoft stack (M365, Azure AD, Windows Server)Experience with virtualisation, backup solutions, and endpoint managementConfident leading and developing IT teamsFull UK driving licence and access to own vehiclePackageUp to £36,00030 days holiday + Bank HolidaysChristmas office closureLocal Government Pension SchemeFree onsite parkingEnhanced DBS and references required.Please get in touch as soon as possible as we have interview slots for next ..... full job details .....