2nd / 3rd Line Support Engineer

2nd-/-3rd-Line-Support

Manchester

Up-to36,000-|-Permanent-|-35-hours-per-week

An-established-education-focused-organisation-is-seeking-a-2nd-/-3rd-Line-Support-to-lead-infrastructure,-network-strategy,-and-IT-service-operations.

This-is-a-hands-on-team-leader-role,-combining-2nd-/-3rd-Line-support-and-team-management-responsibility.

Key-Responsibilities

• Own-and-develop-network-and-infrastructure-strategy-(LAN/WAN,-switching,-firewalls,-Wi-Fi)
• Manage-and-optimise-Microsoft-365,-Azure-AD,-and-on-prem-/-hybrid-environments
• Oversee-servers,-virtualisation-(e.g.-Hyper-V/VMware),-backup-and-disaster-recovery
• Provide-and-escalate-2nd-/-3rd-Line-support-across-hardware,-software,-and-network-issues
• Lead,-mentor,-and-performance-manage-IT-Service-Desk-Analysts
• Ensure-security,-patching,-compliance,-and-best-practice-standards
• Drive-continuous-improvement-and-infrastructure-resilience

Experience-Needed

• Background-in-network-and-systems-infrastructure-management
• Proven-experience-delivering-2nd-/-3rd-Line-support
• Knowledge-of-Microsoft-stack-(M365,-Azure-AD,-Windows-Server)
• Experience-with-virtualisation,-backup-solutions,-and-endpoint-management
• Confident-leading-and-developing-IT-teams
• Full-UK-driving-licence-and-access-to-own-vehicle

Package

• Up-to36,000
• 30-days-holiday-+-Bank-Holidays
• Christmas-office-closure
• Local-Government-Pension-Scheme
• Free-onsite-parking

Enhanced-DBS-and-references-required.

Please-get-in-touch-as-soon-as-possible-as-we-have-interview-slots-for-next-week!

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