1st/2nd Line Support Engineer

OverviewInfrastructure Support Engineer - Commodities Trading - London - £45,000. A global commodities trading business in the City is seeking a hands-on Infrastructure Support Engineer to join their London office, supporting a close-knit user base of around 100 employees. This is not a typical helpdesk role. You will be embedded in a lean technical team and expected to take full ownership of support issues across desktops, mobile devices, account management, and infrastructure tools such as Intune, Exchange, VMware, and Zscaler. You will also work closely with third parties and global teams to drive improvements across the estate.

LocationLocation: Moorgate (4 days per week in-office)

Salary: £45,000 + benefits

What you''ll be doing

Own and resolve 1st to 3rd line support tickets across a Microsoft-based estate

Administer Active Directory, Exchange, Intune, and Mimecast

Manage hardware lifecycle: laptops, desktops, mobile devices, desk phones

Maintain and monitor systems using tools like LogicMonitor and VMware

Onboard and offboard users, manage access via Okta and Zscaler

Liaise with global teams and vendors to manage escalations, changes and projects

Contribute to system improvements, patching, compliance and documentation

You must have

Experience in a mixed support/infrastructure role (1-3 years)

Confidence working with:

Windows 10/11

Active Directory and Exchange (on-prem)

Endpoint management tools (Intune, SCCM or similar)

Ticketing systems (Jira or similar)

A hands-on, proactive approach: this is a lean team where you''ll be expected to resolve issues independently

Clear, professional communication skills, including with front-office users

This role is not for you if

You''ve only worked in a call-logging helpdesk environment with limited technical exposure

You rely heavily on escalation for troubleshooting: this role needs technical ownership

You are seeking remote or hybrid flexibility beyond one day a week

Why apply

Broad exposure across desktop, mobile, infrastructure, and project work

Learn from experienced infrastructure engineers and gain access to tools like Zscaler, Okta, Cisco, VMware and more

Clear progression into infrastructure, systems, or cloud roles

Join a stable, well-funded trading business with global reach and low turnover

Interview slots available from the week commencing 22nd September. Apply now for immediate consideration.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Information Services

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