1st/2nd Line IT Support

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Job ID: 66791

1st/2nd Line IT Support

1st/2nd Line IT Support

Warrington, ABE, GB, WA3 6UT

Warrington, ABE, GB, WA3 6UT

Onsite Work

Job ID: 66791

Warrington

WA3 6UT

GB

Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical and petrochemical, nuclear, oil and gas, pharmaceuticals and biopharma, power and energy, utilities, renewables and food and beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and reducing maintenance costs.

We have extensive experience in offshore and onshore facilities; specialising in asset management services throughout all life cycle phases from consulting, engineering, manufacturing, assembly, operations, maintenance, and decommissioning.

This commitment is delivered by an experienced and highly competent workforce of over 4,500 employees operating from 14 offices in strategic industrial hubs, upholding the highest standards of safety, compliance and quality.

To provide 2nd Line technical support to internal customers, assisting them with hardware and software problems via phone, email or onsite for a 6 month duration.

Main Responsibilities

Provide email, telephone, remote, and in-person IT support, with a high level of customer service.Build, configuration, and deployment of PCs, desk phones, and mobile phones - including associated software and operating systems.Maintenance and support of the above devices, and all other hardware and devices related to desktop infrastructure.Maintenance and support of software applications ensuring it’s patched in line with business cyber essential agreements removing any unsupported applicationsTake ownership of assigned tickets and see them through to completion, or escalate to the relevant team.Update assigned tickets with attempted work, and that fixes and resolutions are documented in the closing notes.Ensure that tickets are closed within agreed SLAs.Provide phone support for incoming IT Support calls when required.Work with approved vendors and suppliers, and arrange site visits when required.Create and maintain documentation and user training materials relevant to IT Support.Flexible approach to IT support coverage, and remote site visit - as one part of the wider support team.Undertake self-study and attend courses related to technical and personal development.Raise any service shortcomings - or changes that could improve the IT service - to the team leaderUndertake ad-hoc site visits to provide onsite support when required.Undertake other ad-hoc duties not specifically stated, but from time to time are necessary to maintain an acceptable level of IT support to the business.

Experience And Qualifications

Relevant 2nd Line/Desktop support experience within medium or large businessesExcellent telephone manner and face to face communication skillsStrong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10/11)Asset Management / Software ManagementExperience of a Multi Domain environmentExperience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint)Experience using Office 365, Identify Manager, Mobile Device Management ,Build Deployment SolutionsExperience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)Understanding of PC hardware set-up and configurationUnderstanding of common network concepts.Excellent inter-personal skills: diplomatic and able to inspire user confidenceThorough, professional approachUK Driving Licence

Desired Skills And Experience

Supports and motivates others, encouraging them to achieve their goals, in alignment with organisational goalsExplores the customer’s situation with them to develop a fuller understanding of the underlying needTakes action to exceed customer expectationAdvocates customer satisfaction as a key value for themselves and the UK IT TeamDeals effectively with dissatisfied customersEnsures the effective and efficient use of time and resourcesMonitors progress against the plan and acts accordinglyMCP certification would be beneficial, but is not essential

If you wish to speak to a member of the recruitment team, please contact 01224 246246.

Bilfinger UK Limited

Information Technology

Temporary

Skilled

Bilfinger Office

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