IT Helpdesk Engineer (hybrid helpdesk 1st/2nd line & field)

The change and results driven solutions provider.Careers: IT Helpdesk Engineer (hybrid helpdesk 1st/2nd line and field)

Home > WN1 Careers > IT Helpdesk Engineer (hybrid helpdesk 1st/2nd line and field)WN1 Technology is seeking an IT Helpdesk Engineer to join our growing team. This is an excellent opportunity to develop your career within the technology sector.Who we are?

WN1 Technology is a progressive MSP support services company in Wigan with a passion for fantastic customer services who are looking for an IT helpdesk engineer to join our team primarily based in the Wigan office but with some field work. We work in main areas IT support, managed internet services and managed security infrastructure.Our highly experienced team of professionals are committed to helping organisations navigate the complexities of today’s rapidly evolving landscape, as our mission says we will always focus on the ‘why’ and use our experience to deliver the optimal solution.Our company strapline is engrained in everything we do –

The change and results driven solutions provider.Key Aspects of the Job

The successful candidate should be able to demonstrate previous experience in problem-solving, customer services, clear telephone skills and strong skills in some of the following areas with 3+ years of experienceRecord any IT issues raised into a helpdesk system (Issues may be raised by, phone, email, helpdesk ticket, monitoring software)Resolve the issues with the agreed SLA and update the helpdesk systemConfigure and install IT hardware, software or services either onsite or on customer premiseGive advice / training to customers on the best use of their IT systemsEnsure that customers systems/servers/backups are running at their best and recommend any changes requiredEnsure that IT issues are progressed through to closureDesigning, installing and maintaining IT networks, including, desktops, laptops, servers, routers, wireless networks, backup systems, antivirus solutions, software, switches, wan connections, email systems, web hosting, VPN solutions, cloud based solutions, campus wide networks, lease lines, DSL circuits, custom software, VOIP, smart phones, multi-tenanted internet access. Active directory administration, server migration, server failureKeep abreast with new technologies and software updatesInstalling new softwareInstalling new hardware (servers, printers, computer work stations etc)Setting up user accounts, permissions and passwordsOverseeing security of all systems, especially the internetInstalling anti virus protectionFixing network faultsTechnical support for people using the networkTraining staff/customers on new systemsDay to day admin and monitoring of network usePlanning future improvementsSuggesting IT solutions to business problemsMaking sure all IT meets industry standardsSupervising helpdesk staffSkills / Qualifications

Ability to demonstrate skills in the following areasGood personal presentation and communication skillsExperience of desktop support – Setup of Windows/Mac based hardware for clients, diagnosing and resolving desktop issuesMicrosoft Office 365 setup / administrationServer based – installation, configuration, Active Directory, group policies, hyper-v, DNS, DHCPNetwork setup – Installation and configuration of network switches, including routing, vlans, Cisco, Meraki and UbiquitiInternet connectivity – Using 4G,FTTC/DSL,Ethernet /Lease linesFirewall configuration to best practices experience in Mikrotik, Draytek products an advantageSwitch configuration – VLANs, Spanning tree, IP RoutingHosted VOIPWireless setup and fault finding – Experience of Ubiquiti, Meraki or similarCan demonstrate previous experience in problem-solving, customer services, clear telephone skills, with a full clean UK driving licenseData cabling experience would be a bonusWhat we Offer

A competitive salary commensurate with experienceOpportunities for professional growth and developmentA supportive and collaborative work environmentFull Induction and trainingOver achievement mentalityJob Type: Full-timeSalary: £25k to £30k depending on experienceHours: Monday to Friday 8.30am to 5.30pm/8am to 5pm some out of hours work may be requiredReady to get started? - Apply now

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