1st/2nd Line IT Support- 3 month FTC

We have a great opportunity for an experienced 1st/2nd line IT Support Analyst to join a fashion retailer at its London office, on a Fixed Term Contract basis.This is a fantastic opportunity to work as part of a small, hands-on IT team, providing support to colleagues across the business from the company''s offices based in the Islington area of London. This a hybrid role with 3 days office based. The successful candidate will provide 1st and 2nd line technical support to both the office-based team and various retail sites, ensuring a responsive and high-quality service across the company. You will be responsible for incident management, service request fulfilment, end-user support and day-to-day IT operations. Key Responsibilities Deliver professional, customer-focused 1 st / 2 nd line IT support to onsite and remote users Resolve IT incidents and service requests within agreed service levels Manage service requests including new starter provisioning, hardware replacements, user access and permissions. Provide hands-on support across Windows and macOS environments, including Apple laptops, desktops and mobile devices. Troubleshoot a broad range of hardware, software, connectivity and user-related issues, including basic networking and Wi-Fi problems. Support and maintain modern workplace, endpoint management and device management technologies. Assist with endpoint security, patching, compliance and IT asset management to maintain a secure and ..... full job details .....