1st Line Support Technician

We are currently looking for a proactive and organized 1st Line IT Support Technician to join our team. In this role, you will be the first point of contact for our employees, specifically supporting our fast-paced Call Centre operations. For key tasks training will be provided. You will play a key role in maintaining our IT infrastructure, managing user requests, and ensuring our hardware inventory is accurate. This role is office-based due to the requirement of handling physical hardware assets. Key Responsibilities: Ticket Management: Acting as the first point of contact for IT issues, logging and resolving tickets via Freshdesk. You will ensure tickets are prioritized correctly according to business impact (SLA). User Lifecycle Management: Handling the full onboarding and offboarding process, including account creation in Active Directory, assigning Office 365 licenses, and setting up permissions. Asset Management: Maintaining a strict inventory of IT hardware (laptops, mobiles, docking stations) and managing stock levels. Hardware Configuration: Preparing, configuring, and deploying laptops; installing Windows operating systems and drivers. IT Administration: Providing basic administration for Active Directory. Hybrid Cloud Support: Assisting with the administration of our hybrid environment, including on-premise domains and Microsoft Entra ID Requirements: Networking Knowledge: Basic understanding of networking fundamentals: IP addressing, Ports, MAC addresses, ..... full job details .....