1st Line Support Technician

Our client is currently recruiting a 1st line Support Technician to join their IT Operations Team. The 1st line Support Technician will be responsible for triaging tickets and supporting end users to a 1st line level. You will gain exposure to supporting end users both deskside and remotely. This will be based 4 days onsite in Brighton, and 1 day in Crawley. Key Responsibilities for the 1st Line Support Technician Providing support to help users solve technical issues with their computers, both hardware and software and ensuring support requests are handled in an effective and efficient mannerLiaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidentsWorking within a team to triage problems and either work on them directly, escalate to another Engineer, or direct to another teamLogging technical support requests over the telephone or by emailUsing remote control tools and technologies to assist end users as requiredAdhering to the Service Level Agreement provided to the Business Key Experience for the 1st Line Support Technician Previous experience in an IT support-related roleExperience troubleshooting software (Windows 10 and 11), networks (wired and Wi-Fi) and fault diagnosis of hardwareKnowledge of Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) is essential with experience of Microsoft 365 (deployment, troubleshooting, Mail Flow Analysis, etc)Experience ..... full job details .....