1st Line Support Engineer

1st Line Support Engineer:1st Line Support 12 - Month Contract - CrawleyVIQU have been approached by a customer who are seeking a 1st Line Support contractor to provide some additional BAU support for their internal staff.The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service.The role:This role will involve managing and escalating support tickets mainly focused on Hardware issues, as well as handling Software and breakfix issues. This role involves working with external clients also so communication skills and a focus on customer service is paramount.Key skills and responsibilities for the First Line Support: 1st Line / Service Desk / Customer Support in a Windows / Microsoft environment: SharePointWindows 10Office 365Active DirectoryAzureIntune Experience supporting with face-to-face IT supportTriaging tickets and escalating to relevant teams where necessaryExperience with breakfix issues with Laptops, Ipads and IphonesExcellent customer service skills Role details: Job role: 1st Line Support Job type: ContractDuration: 12 months contract with view to extendLocation Crawley 5 days per week onsite Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply).For more exciting roles and opportunities like this, ..... full job details .....